Unprofessionalism of Pep staff

An incident happened whereby my mother was saving money on the pep money card and it happened that the card was damaged of which she was given a replacement card at Pep in Tambotie Mall and the balance was R6000 something but to her suprise when she tries to withdraw the money the previous balance its no longer reflection it only shows the amount of R1000.

She decided to go to pep in Village square to be assisted but the Supervisor in charge told us that they are no longer dealing with the pep money card issues she just gave us a bad attitude not even think for a second that she is dealing with and Elderly woman.

My mom is 82 years of age she does not have to be treated so terrible , the service she received from the various Pep stores in Randfontein on the month of May 2022. Ultimately, one of the cashier helped me and informed me that i might try ABSA Bank because she could see that I was not impressed with the Supervisor’s behavior.

After this experience at your Absa Main Street Branch, I then had another distasteful experience at another one of your branches. Because, all my cards were blocked, and new cards were ordered for me. I needed to go and pick them up at your Absa Cresta Branch. When I arrived there the consultant outside the branch assisting people with “registration”, insisted on speaking isiZulu with me. I speak seTswana, so I kept responding to him in my own language. I then waited close to forty (40) minutes before I was able to see a consultant. I was then told that only one card had been ordered instead of two cards. At this moment, I was honestly not disappointed or shocked by Absa’s horrifying customer service.

Does Pep now expect my mom to be send to pillar to post without any help.

This has honestly been one of the worst experiences with Pep ever. How would you expect one to continue with your service when this one incident exposed the unprofessionalism of your respective teams across the board?

Till to date we actually dont know what happend to my mothers money because Pep money says they are no longer using the money card service. I am just speechless.