Unprofessional staff and unfair policies

I went to PEP home Protea Glen mall on the 26th of September and bought a few items, one of those being a home office chair After about a week if using the chair I threw away the receipt because I thought the chair is comfortable

To my detriment, a few days later the chair broke

I contact PEP via Twitter to report the fault and ask if I could be assisted without a receipt The answer I was given via Twitter was that yes I could be assisted without a receipt to do an exchange

I could only go to the store on Saturday morning, the 23rd of October

Upon my arrival, I was told that I cannot make an exchange without the receipt I then advised that I had the exact purchase date and proof from my banking app so I requested for a reprint of the receipt however the store advised me that they can't even make a reprint for me nor can they exchange the chair for me

I advised that I didn't want the chair anymore because I don't trust that exchanging the chair will work, I'd rather buy another chair elsewhere

After showing the proof of date purchase from my phone, then the lady who was assisting me (didn't even have a name tag) she said that I should leave the chair and contact details and she will wait until the area manager gets there to explain my situation She promised to call me back the same day (on Saturday, the 23rd October) Mind you me, she was very dismissing at first without asking if I had any proof whatsoever It's the 28th of October and she still hasn't called me

I tried calling the customer care line on *** at 12:05 28/10/2021 and spoke to Nande (who refused to give me his surname because he is not allowed), a very rude agent who barely listens by the way I even had to shout for him to hear me out because he kept wanting to interrupt me as I was explaining myself He advised me that the store cannot exchange for me without a receipt nor can they reprint To the contrary, the store said they can reprint but were unable to due to system issues after the lootings

I left the chair at the store and now I can't even get ahold of them on the phone *** as it rings with no answer

I am in need of a chair so I can work effectively but PEP home cannot reprint a receipt nor can they allow me to get a refund

I'm so disappointed to say the least