Unprofessional Conduct at Pep Sunrise Park

I am writing to formally lodge a complaint regarding the highly unprofessional and disrespectful treatment I received at your Pep store in Sunrise Park.

I entered the store to purchase a charger. Upon arrival, Evelyn, who identified herself as the store manager, asked what I was looking for. After informing her, she mentioned she would check at the back. I proceeded to wait for approximately 10 minutes without any communication or update.

During this time, another staff member approached me and attempted to persuade me to open an account. I politely declined and explained that I was only there to buy a charger. Instead of respecting my response, he proceeded to insult me by implying that I “probably have a low credit score.” This behavior is unacceptable, unprofessional, and deeply offensive.

When I approached Evelyn again, I found her casually continuing her duties rather than assisting me. I attempted to explain what had just happened, but she dismissed me, responded rudely, and even walked away singing mid-conversation. When I questioned her behavior, she responded in a disrespectful tone, claiming she was going to fetch my charger without acknowledging or addressing my concern about her colleague’s conduct.

As a customer, I expect to be treated with respect and professionalism. Instead, I experienced rudeness, humiliation, and complete disregard for customer service. This type of behavior from a store manager and staff member is extremely concerning and reflects poorly on Pep as a brand.

I request that this matter be investigated urgently and appropriate action be taken. I would also appreciate feedback on what steps will be implemented to prevent such incidents in the future.