Unhappy With Pep Cell Service
<p>I bought a Mobicell Cherry Tablet at a Pep Store at Protea Gardens Mall in Chaiwelo,Soweto. On the 7th day from date of purchase the handset wouldn't switch on so I returned it to the store and was told I would be called in 7days on whether it will be repaired or I would be given a new one.</p> <p> </p> <p>I wasn't contacted in 7days so I went back to the store to find out what's going. I was told to wait 6weeks coz it was booked in...</p> <p> </p> <p>My issue here is why should I wait 6weeks for a phone I only had for 7days and why wasn't I given a new handset...</p> <p> </p> <p>My job requires me to be on the phone 24/7 and this is a huge inconvenience</p>
Thank you for bringing the matter to our attention.
Someone from PEP will contact you soon.
Regards
PEP
Thank you for bringing the matter to our attention.
Someone from PEP will contact you soon.
Regards
PEP
But why must I always contact you guys to find out what's going on?another 7days has passed and a Pep representative hasn't called...I only received an email asking for my contact details
Don't you guys communicate with your customers because even on Facebook they took my details a week and a half ago but nothing. Im very annoyed!!
But why must I always contact you guys to find out what's going on?another 7days has passed and a Pep representative hasn't called...I only received an email asking for my contact details
Don't you guys communicate with your customers because even on Facebook they took my details a week and a half ago but nothing. Im very annoyed!!
