1 reviews | Active since Jun 2016

20 Jun 2016, 06:45

Unhappy With Pep Cell Service

<p>I bought a Mobicell Cherry Tablet at a Pep Store at Protea Gardens Mall in Chaiwelo,Soweto. On the 7th day from date of purchase the handset wouldn't switch on so I returned it to the store and was told I would be called in 7days on whether it will be repaired or I would be given a new one.</p> <p> </p> <p>I wasn't contacted in 7days so I went back to the store to find out what's going. I was told to wait 6weeks coz it was booked in...</p> <p> </p> <p>My issue here is why should I wait 6weeks for a phone I only had for 7days and why wasn't I given a new handset...</p> <p> </p> <p>My job requires me to be on the phone 24/7 and this is a huge inconvenience</p>

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Replies (2)
PEP
PEP's reply20 Jun 2016, 07:26
Official

Thank you for bringing the matter to our attention.

Someone from PEP will contact you soon.

Regards

PEP

's update26 Jun 2016, 08:40
Reviewer Update

But why must I always contact you guys to find out what's going on?another 7days has passed and a Pep representative hasn't called...I only received an email asking for my contact details

Don't you guys communicate with your customers because even on Facebook they took my details a week and a half ago but nothing. Im very annoyed!!