Unhappy client

I baught a Nokia at Pep Bluedowns, the cashier that helped me is Nothemba. The cell phone was purchased on Tuesday 28/05/2024. I noticed that the battery does not last long. Even if the phone is charged overnight in the morning the battery is already flat. I went to the branch that I purchased the cell phone from today 31/05/2024 to complain. I was made fun of. The manager advised me that she cannot help me because the cellphones are not hers, she is just selling them. They charged the cell phone while I was there because they wanted to confirm if I was lying or not. I spent half of my day there. The cashier told me that she cannot help me without the manager giving her authorisation. The manager left me unattended and attended to more important things than me. The policy is to return the cellphone within 7 days if you are not happy with it. I guess I was just a joke to them and waisted my last R1300 on a phone that I cannot use going forward because the battery is faulty. I am very unhappy with the service I received from this branch.