Unhappy Client

Mr HJ van der Watt – Account number ***

Your agent approached me to open an account with Pep Stores. He informed me that I needed to make a purchase in order to activate the account.

Later, I went to the store and requested that the account be closed. I was required to pay an administration fee of R29, which I settled on 7 December. I made it clear at that time that I did not need the account and wanted it closed.

Now, your agent has contacted me, stating that I must pay 7 cents to bring the account up to date by 31 January.

I refuse to pay the so‑called 7 cents. If your staff cannot perform their duties properly, that is not my responsibility. Close the account with immediate effect.

Your agents have been rude, and the person responsible for failing to close the account can pay the 7 cents