EM
Esther M

1 reviews | Active since Mar 2014

31 Mar 2017, 11:17

UNHAPPY

<p>I bought a cell phone last year December in January the screen started to jem and not working. I took in back to the shop and they sent it to repairs and said it will take 6-8 weeks to be fixed. The 8 weeks passed and one one bothered to contact me to let me know the progress untill i went backt ot store to check n i found it there and took it home only to find that it was still not fixed. I took it back and now am told that it cant be fixed because its gurantee was 7 days and it stoped workign because it was determined that it stoped workign because of it being expose to steam/water. My question to them is why is the phone swtiching on and the screen is clear with no sign of water marks inside it if thats the case?</p> <p>ANd why was that not picked up the first time it came back from repairs?</p> <p>I only used that phone for ONLY 2/3 weeks and 8 to 9 weeks which was over a month it was at repairs now THIS??</p> <p>And now they are telling me to come pick it up and go fix it myself!! </p> <p>I wasted my money for paying something I only used for 3 weeks!!</p> <p>Can someone please assit me here!!</p> <p>That is clearly a software issue not mpy fault. I need my refund or another Phone .</p>

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Replies (2)
PEP
PEP's reply03 Apr 2017, 11:25
Official

Thank you for bringing the matter to our attention.

Someone from PEP will contact you soon.

Regards

PEP

Best regards,

EM
Esther M's update03 Apr 2017, 12:38
Reviewer Update

You need to put yourselves in my shoes for a moment here, i can't pay a R1000 for a phone that only worked for less than a month.

If you specialise in damaged goods you might as well close shop. And before you call me you better have a good explanation as to why the steam or water that damaged the phone was not detected when it came in for repairs the first time. And why you never bothered to contact me after the phone came back from repairs as promised. And also explain why the phone doesn't have any watermarks as a sign of it being damaged by water.

I will not be reeped that much money!! it's either you give me back my money or give me another phone that WORKS!!!