unhappy

first I came to report my printer fault,they told me to bring it in they will exchange but then changed their mind the next day I was there.<br> but then I gave them the printer to be repaired from the December until now I do not have a my printer and there is not even an answer as to what is happening.<br> I had to buy another printer since my customers were complaining,some decided not to come back since I was writing with a pen.<br> this is not a good business practice.....