Unfair Treatment and Refusal of Return/Exchange at Pep Stores Newlands, JohannesburgPEP STORE NEWLANDS JOHANNESBURG

Unfair Treatment and Refusal of Return/Exchange at Pep Stores Newlands, Johannesburg

Dear Pep Stores Customer Service,

I'm writing to express my disappointment and frustration with the treatment I received at your Newlands, Johannesburg branch.

On January 10th, I purchased school shoes for my daughter from your Clearwater Mall branch, explaining that I might return them if she already got shoes from her father's family. The staff agreed I could return the shoes to any Pep Stores branch with the receipt.

When I tried to return the unused shoes to your Newlands branch , the manager, Estelle, refused, claiming the shoes were worn (they weren't). I had the receipt, hanger, and explained the situation.

What upset me is that another customer (a coloured lady) was allowed to exchange worn shoes for a new pair in front of me. When I asked why I couldn't get an exchange/refund for my unused shoes, I felt discriminated against.

I want to: - Return the shoes (R189.90 receipt attached) - Get an exchange for a school shirt/socks (don't need refund) Till to this date no one called me and they keep saying the area manager will call me but no one bothers to call me im the one that keeps calling and they keep saying they will call. Its been 3 weeks nothing has been done.