********* and Bad service

I am disappointed in pep stores and paxi. I have been complaining for the past 2 to 3 weeks and I have not been assisted. I posted a parcel from Port Elizabeth to Durban on the 22nd of November. The parcel has not yet arrived to the destination and I never received any sms with the reference. I spoke to the Store Manager and she couldn't assist me. I have been calling the pep Customer care number and to my surprise no one has helped me. I also received a call from Paxi and they couldn't trace my parcel. I cannot find my receipt. I asked the manager to check the cameras and she said she can't because the cameras are not working. I will take further legal action regarding this matter because that parcel has valuable goods.