Unacceptable - you're ruined the holidays

<p>My husband purchased 2 MTN prepaid SIM cards from the Pep Cell store at N1 City on Friday 30 Sep. He had the necessary documents with him for RICA which the lady took from him.</p> <p>I sent the cards with my sons on holiday so that they would have data for the school holidays. I have been struggling with the service provider to get the data activated, but now found out that the cards have not been RICA'd.</p> <p>Contacted Pep Cell at N1 City to be told, RICA was off line on Friday and Saturday, so you will have to come back.</p> <p>So you're telling me that everyone who purchased a SIM card on Friday and Saturday will have to go back to the point of purchase to re-RICA the card. This is absolutely crazy. Why can Pep not re-submit the info they already took??</p> <p>I cannot simply bring it back as my kids are 3 hours away. And now they cannot use there data!!! This is so unacceptable. How can Pep sell a sim card without it being RICA'd knowing the customer can not use it. He especially took his ID and proof of residence with to make the purchase.</p> <p>Terribly poor service!!</p>