Unacceptable Customer Service at PEP Tsakane Mall

I am specifically requesting that the Store Manager personally take accountability for addressing this matter. As the person responsible for the branch, I expected leadership, professionalism and a willingness to resolve the misunderstanding rather than allowing a customer to feel ridiculed and unsupported.

I would appreciate a clear explanation from management regarding what happened, what was communicated to the employees involved, and what corrective action will be taken to prevent another customer from experiencing the same treatment.

I am not looking for an argument or unnecessary conflict. I simply want to be treated with dignity and respect as a paying PEP customer. I believe management has a responsibility to ensure that every customer who walks into the store receives that basic standard of service.

I therefore ask that this complaint be escalated appropriately and that I receive a formal response from management addressing each concern raised above.