UNACCEPTABLE CUSTOMER CARE PEP SPRINGSGATE

I send a parcel with speedy delivery PAXI from PEP, Springsgate 7 October. The parcel was supposed to be delivered today to Pep, Pinetown St. Johns Centre.

I called PAXI customer care today to found out what happened to the parcel just to hear that the parcel was rejected.

NOBODY CONTACTED ME FROM PEP TO LET ME KNOW THE PARCEL WAS REJECTED.

I just call PEP Springsgate and the one that answered the phone is totally *********** to help. While on the phone with me she shouted in my ear to somebody there in the store. I gave her the parcel number *** times. Then she told me to hold on. After nearly 4 minutes I ended the call because nothing happens.

MY QUESTION!!! WHY DID THE LADY BEHIND THE COUNTER LET ME PAY R110 AND PUT THE BAG WITH THE RUSKS IN THE BAG. CLOSED IT AND DID NOT INFORM ME OF ANYTHING.

Here I'm sitting. Under the impression that the parcel is PINETOWN already just to be informed it is not.

UNACCEPTABLE CUSTOMER CARE. WHAT IS PEP GOING TO DO ABOUT IT?

Then they have the audacity to send me a sms telling me there is a overnight service available now.

WHERE IS THE STUFF THAT I WANTED TO SEND!!!!!!