*****ulent PEP Account Affecting My Credit Record – No Resolution After Months

Last year I received a call from the PEP call centre informing me that I needed to pay an outstanding PEP account. I immediately advised them that I have never opened a PEP account in my life. I was told that the account was opened in Tembisa, yet I reside in Pretoria, Lotus Gardens. I have never lived in or opened any account in Tembisa.

In November last year, I sent all the required documents to *** as requested. I was informed that the matter would be resolved within 21 days. Unfortunately, to date, the issue has not been resolved. I continue to receive calls from the PEP call centre demanding payment for this *****ulent account. This situation has now negatively affected my credit profile, and my home loan application was declined due to this account. This is extremely frustrating and unfair, as I am being held responsible for an account I did not open. I request urgent investigation, removal of this *****ulent account from my name, and written confirmation that my credit record has been cleared. I hope this matter will finally be resolved without further delay.