Uhappy customer PepCell a n d Vidacom

I bought a samsung Young a vodacom cellphone from Pep Cell at N1 city mall in capetown two months ago, exacty after month the cell phone did not charge..I took it back to Pep Cell at Sanlam Centre where I was treated badly, they kept me waiting pep staff chattibg and laughing while I was waiting for the to attendme 0, I contronted them after few minutess they told me I was suppose to waiting fora guy (pep staff) the guy was busy with other customers tht arrived after me at the store , they told me I will recive my phone after 3-4 weeks I got my phone last week thursday the 29 th of october 2015 , on friday I noticed that the fobe speaker had a problem, on sunday tge 1st of November went back toPep Cell asked to speak to the mamager I asked her I f its possible to get new phone maybe ? She told me that I have to wait another3 to 4weeks they have to send the phone to vodacom again for another month, I told her I was not happy because tgey take too long to repair tge phone and they are inconvinience me I was told tht tgere is nothing they can do I have to wait for another moth...I walked out of the store not happy abd not satisfied, Thanks and Regards Wendy Zinkhitha Habana