****ty service

Good day Hope this email finds you well

Im writing this as an unhappy customer, on the 10th of November I received an sms saying my parcel is ready for collection, the parcel was send to this store number 6480(soshanguve pep) . I then went to the store to collect it however I was told that the is no network of which I understood, but now my problem is I further went numerous time after the respond I got however I was told the same thing on those times I went again.

Now I'm starting to believe that the network issue it's just a lie, as I went to the store again on Sunday in the morning, mind you I was the second person in line, the cashier just said to me that she can see that I have my ID with me so I must just know that the is no network, she didn't even check or do anything.

My question is if this continues till the 24/11 which is the last day to collect, who will be liable?, will my parcel be taken back?, why is it important to us PAXI if we will have problems like this