Two Pep Stores same treatment.

I'm actually so disappointed by the treatment I got from Pep store at Emalahleni downtown this Wednesday 11 August 2021. I walked into the store went straight to the qoue because I needed assistance on getting a Pexi code for Maponya mall, the response I got from that lady was shocking. She said she can't assist me I just need to Google Maponya and ask them myself. I was confused I asked if they can check on their system then she said no.

Two days later I went to another Pep store, this time I was in East Rand (Kwa - Thema) @Ekhaya shopping center to be specific. I thought let me just try this store, maybe the can assist. To my surprise I got the very same response I got from the previous store!!! My question is... Is this how Pep treating their customers?? I also work in Retail and trust me I go all the way for my customers, I make sure they leave the store satisfied. But to be treated they way I did was like a slap in my face honestly. I'm so disappointed.