transaction declined because of your point of sale machine

PEP 8597 Tshwane Merchant ID: ********** ********** 7 Transaction numbers: 154134 and 154133

I'm disgusted at how Pep store take things light.

I visited the store on 4 October 2017 where my transaction came declined, I did not understand why as I knew I have funds on the account, the cashier(Anastacia) told me that their POS Machine usualy does that to FNB Accounts...there is no sign in the shop that advises client of SUCH inconvenience.!!!!

I was then told there is nothing they can do from their side and I was sent to FNB to get a statement... (TIME CONSUMING) I did not have time to do all this ****, I had to wait almost 2 hour to get a statement not to mention that I had to PAY for the statement because of the Inconvenience I got from PEP Store.

I then quickly went back to PEP, only to be told that I cannot be assisted on that day as the transaction will only show the next day, SUCH INCONVENIENCE, AGAIN!!!!!

I did not get what I went for at PEP I went out empty handed, and I still have to go back again as I was told to come back again "tomorrow"

this has costed me the following: 1, My time 2, taxi fair (and still have to go back again) 3 FNB Statement fee

Sort out your POS Machins, especially that you are aware of this and yet you do not advice clients., you clearly don't VALUE your clients. Regards Your Valued Client Cynthia Nombula ********** ********** 134708