Too late for purchase

<p>Hi there Pep management <br />On 08/03/2017, we visited the Westgate Mall, Mitchell's Plain store at 17:45<br />The store was fairly empty and thought it would be a nice experience to start the winter lay-bye for our twins.<br />While myself were shopping through some items my husband was waiting in the queue to be assisted next (he was next in line after a customer was being attended to with her lay-bye). Another cashier, Elizabeth then offered to assist us on another till...Upon request for ID, Elizabeth added "you must not come so late to do lay-byes this will take time)<br />Granted, it will take time! Any services rendered requires time...This was utterly bad welcoming services and left us so disturbed. <br />Firstly, we entered the store before they closed for business. We have waited 2nd in the queue to be assisted...while only one till/cashier was operating...when we were eventually assisted it is now our fault that it is late? If another/2nd till was operating we would have been out of the store before 6, which I believe is their end of business. <br />Because of this unfair customer services we have decided to drop the lay-bye and not take it up and we left the store.<br />Pep management how is this acceptable for staff, specifically Elizabeth, to have welcomed your loyal customers in such a manner. Not only did the store loose a sale, they also breached the confidence in shopping there in the future and caused public bad reputation <br />It is with much concern that staff (Elizabeth) are not well educated on how to treat customers fairly.<br />I await to hear from you of how you are going to avoid the similar situation from happening again<br />Mrs Mauricia Smith</p>