Title: Pep Stores Ignoring Payments & Falsely Claiming Account still owes

Pep Stores Ignoring Payments & Falsely Claiming Account Still Owed

I’ve made all payments to settle my Pep account in full — with correct reference numbers clearly shown on every proof of payment.

I emailed all proof to their accounts department and requested account closure. Their only response was to falsely claim I used the wrong reference — which is completely untrue.

As clearly indicated on the Pep account statement under payment instructions, it states to use the 16-digit Pep account card number as the reference — which I did for every single payment.

I’ve now submitted the same info multiple times with no resolution.