Tisetso at Roodepoort Ur attitude

On the 24th of July 2017I bough two mobicel tablets at pep store...So Sunday the 29th October 2017 both phones needed to be restarted which we did then then we had to put a password the password gave us an error that read 'please put in the password used to start' so we decided to return the phones today at pep cell store in roodepoort ..and I was assisted by a Girl with a bad attitude by the name of Tisetso who told me as we always take phones to Pakistan's shops I Must take it back there so that they can flush it I'm still puzzled even now what does that statement mean ....she went on and said she won't put in the password to restart the phones she will book them in for 6 weeks as in other terms cause according to her I took the phone to Pakistan's shop and when it got faulty I decide to take the phones back to pep cell store ...even if the phone get booked for 6 weeks I don't mind but being given attitude and being told that I took the phones to the Pakistan's shop and and which according to CPA I do qualify for new cell phones or even a full refund ...I'm so disappointed with this service I got and I really want my refund back !!!!!!!!