They refuse to send me my account statement.

I pay my account every month according to the agreement but I never received account statement. I called Pep to request a verbal account statement and they said I failed the security questionnaire. I asked them to use they the option that I took while I qas openning the account and send me my account statement which is via email,they refused and instructed me to send them 3months bank statement and my ID as if I'm applying for a new obligation with them. I do have a problem with that because I had an account with Ackerman ( same group with Pep) years ago nd I ****med but that was resolved quickly and the account was closed. That is why I need to confirm all the transactions that were made in this account as well as the payment that I made but Pep is refusing to share that information with me as if there is an hidden transactions that I must nt know as an account holder. They only send me the account balance nd the amount due via sms , they don't confirm the payments and the purchases by sending me account statement.