ZJ
Zandiswa J
1 reviews | Active since Mar 2012
25 Nov 2023, 13:44
They not taking accountability for losing money I put on their till
I m very disappointed and disgusted by the service I got ,I'm paying at the till and I see the amount comes up to little lower than R400 so I take out R400 and put on the till for the lady while busy chatting with her to ring my payment next thing she says since you took 2 character items you get 1 foe free for R50 and I say ok must I go get it or will she go she says no go as long as you not going to take long and I went now when I come back my money is no longer R400 there is only 1 R200 left and I ask why and she says the bay my 1 year old that I was holding took the money and the lady behind me also says the same and I ask both of them you both did not see it fit to tell me that the baby has money in his hand or he rook the money, looked for the money retracing my steps to no success now who is liable for this I would like to have someone look at the camera's and tell me how and why?
And the manager Ally was so rude and refusing to log an call for footage to be checked saying the cameras are for production not my lost money and refusing to give his surname too
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Zandiswa J's updateReviewer Update
27 Nov 2023, 10:01Good morning
My Name is Zandiswa Jaxa
I went to Unaville Pep Store to get my 1-year-old son shots and I a pair of sandals cause I had just done my grocery shopping right next door and thought its convenient for me to get also as I needs to.
I took the shots and a pair of Sandals as intended and went to pay.
The lady was seemed friendly, and we were chatting while she is ringing my things and then I saw how much the things cost and too the money out and put R400 on the counter which is 2X R200 notes.
Then she says to me since you bought 2-character items you get 1 for free to the amount of R50 and I ask must I get it and she says as long as you won’t be long and I said no I won’t and I left to go get it .
I took another shot for R50 and came back and when I get to counter there is now only 1 R200 and I asked her and she says no they were 2 your baby took the 2 notes and the lady behind me also confirmed so I asked both of them my 1 year old takes money and both of you did not see the need to alert me. I retraced by steps and no money and I quickly reported to the security and asked of they can look at the footage maybe the person that took it is still in the shop or in the centre and he called the Manager and the Manager said it does not work like that they log a call and someone must came get the camera and go view it and he said he was coming.
The next thing I see someone named Ally coming from the back and said he is the area Manager saying Sisi I hear you blaming my staff for money that your child took and you did not even put it in her hand so he goes on to say your money your child your problem our cameras are for production not money you lost.
So I said to this Guy I only put that money on the counter ready to pay as I only see how much my things cost and I’m done with my shopping and I was no going to move from the till area so even if my baby had to be playing with the money I was not going to loose it cause I was right there the only reason I moved and forgot to say take my money or put in in her hand is because of what she offered me which is a free gift for buying 2 character items the least she could have done to protect a client was to say your baby took your money watch so he does not loose it and would have taken it immediately.
So this guy goes onto say she did not force you to take the item she merely advised of it was your choice to go take it and leave without making sure your money was safe.
So I asked him so she is not supposed to look out for or protect me as a customer ,he went on to say I heard that you saying you not going to take out another R200 but you expect to leave with things for R400 well that is not going to happen.
He had no regard for my feelings and my current situation he was just there to make sure I felt so stupid and unimportant, and I can go cry in the river kind of attitude.
So I left and I was talking to a lady that was listening to our conversation and she said this guy as was very rude and you should report him he does not even acknowledge the situation and your feelings and how their staff failed to look out for you and what it means loose money cause maybe to him its just a mere R200 but to people that need just an extra R50 to add for groceries it means a lot it hurts very deeply.
I felt like I was really treated like trash let me go back and see now I lost my money and life goes on and he refuses to log a call for footage
Went back to the Ally guy and I asked him so you are saying you not going to log a call for footage and he says no I did not say that so I asked him you said to me the footage os not for my lost money its for production and he said I meant er might or might not get it cause its not meant for that ,I asked him are you going to log it and when you get it how will you notify me ? he says we would have to take your details down ,I said you said you did not refuse but you let me go without taking my details down ,
His tag does not even say manager and asked him you said you are the area manager and pls give me the complaints email address and your name and your surname and he said his name is enough he does not have to give me his surname if he does not want to that is why it does not appear on his tag and I should take what I see .he gave me customer care number and I said but I asked for an email and not just any for complaints and hr said the client service Agent that will answer my call will be the one to send an email not me
That was the worst dealing with that guy was like taking out my own took without anesthetic.
Kind regards
Zandiswa
ZJ
Zandiswa J's update27 Nov 2023, 10:01
Reviewer Update
Good morning
My Name is Zandiswa Jaxa
I went to Unaville Pep Store to get my 1-year-old son shots and I a pair of sandals cause I had just done my grocery shopping right next door and thought its convenient for me to get also as I needs to.
I took the shots and a pair of Sandals as intended and went to pay.
The lady was seemed friendly, and we were chatting while she is ringing my things and then I saw how much the things cost and too the money out and put R400 on the counter which is 2X R200 notes.
Then she says to me since you bought 2-character items you get 1 for free to the amount of R50 and I ask must I get it and she says as long as you won’t be long and I said no I won’t and I left to go get it .
I took another shot for R50 and came back and when I get to counter there is now only 1 R200 and I asked her and she says no they were 2 your baby took the 2 notes and the lady behind me also confirmed so I asked both of them my 1 year old takes money and both of you did not see the need to alert me. I retraced by steps and no money and I quickly reported to the security and asked of they can look at the footage maybe the person that took it is still in the shop or in the centre and he called the Manager and the Manager said it does not work like that they log a call and someone must came get the camera and go view it and he said he was coming.
The next thing I see someone named Ally coming from the back and said he is the area Manager saying Sisi I hear you blaming my staff for money that your child took and you did not even put it in her hand so he goes on to say your money your child your problem our cameras are for production not money you lost.
So I said to this Guy I only put that money on the counter ready to pay as I only see how much my things cost and I’m done with my shopping and I was no going to move from the till area so even if my baby had to be playing with the money I was not going to loose it cause I was right there the only reason I moved and forgot to say take my money or put in in her hand is because of what she offered me which is a free gift for buying 2 character items the least she could have done to protect a client was to say your baby took your money watch so he does not loose it and would have taken it immediately.
So this guy goes onto say she did not force you to take the item she merely advised of it was your choice to go take it and leave without making sure your money was safe.
So I asked him so she is not supposed to look out for or protect me as a customer ,he went on to say I heard that you saying you not going to take out another R200 but you expect to leave with things for R400 well that is not going to happen.
He had no regard for my feelings and my current situation he was just there to make sure I felt so stupid and unimportant, and I can go cry in the river kind of attitude.
So I left and I was talking to a lady that was listening to our conversation and she said this guy as was very rude and you should report him he does not even acknowledge the situation and your feelings and how their staff failed to look out for you and what it means loose money cause maybe to him its just a mere R200 but to people that need just an extra R50 to add for groceries it means a lot it hurts very deeply.
I felt like I was really treated like trash let me go back and see now I lost my money and life goes on and he refuses to log a call for footage
Went back to the Ally guy and I asked him so you are saying you not going to log a call for footage and he says no I did not say that so I asked him you said to me the footage os not for my lost money its for production and he said I meant er might or might not get it cause its not meant for that ,I asked him are you going to log it and when you get it how will you notify me ? he says we would have to take your details down ,I said you said you did not refuse but you let me go without taking my details down ,
His tag does not even say manager and asked him you said you are the area manager and pls give me the complaints email address and your name and your surname and he said his name is enough he does not have to give me his surname if he does not want to that is why it does not appear on his tag and I should take what I see .he gave me customer care number and I said but I asked for an email and not just any for complaints and hr said the client service Agent that will answer my call will be the one to send an email not me
That was the worst dealing with that guy was like taking out my own took without anesthetic.
Kind regards
Zandiswa