Theft and poor customer service

Complaint Regarding Theft and Poor Customer Service at PEP Home Killarney

I wish to lodge a formal complaint regarding an incident that occurred at PEP Home Killarney.

I visited the store and purchased items to the value of approximately R260.00. However, after reviewing my receipt and transaction, I discovered that an additional amount of R150.00 had been charged to my account without my knowledge or authorization.

Upon noticing the discrepancy, I contacted the store to enquire about the additional charge. Unfortunately, the manager was dismissive of my concerns and was unwilling to assist me in resolving the matter. I found the level of customer service to be unacceptable, particularly given the seriousness of an unexplained charge on my account.

I am concerned that this may amount to theft or an unauthorized transaction, and I request a full investigation into the matter. I would also appreciate a detailed explanation of the additional R150.00 charge and a refund if the amount was charged in error.

I trust that this matter will be addressed urgently and that appropriate steps will be taken to prevent similar incidents from occurring in the future.