The RUN-AROUND!!!!!

My Mother sent a parcel from a Pep store in Lenasia in November 2023 to Franschoek the parcel has since not been received and when we check the Paxi App it is indicatory of the parcel still being based with a Courier in JHB and there is a delay which will only have the parcel received by the 23 November 2023.To date PEP has made no contact with us in terms of the whereabouts of our parcel we visited the store and they had advised the parcel was sent to Franschoek and unfortunately the store sustained a ******* where all the parcels were ******. As per the APP our parcel is in JHB and our relative advised that the Franshoek store has no accounts of a ******* taking place. Upon visit to the store we were assisted by the call center and advisory was that they'd give us feedback in 2 business days, we spoke with Justine with Reference Number: *** when asking the consultant to provide a surname they said they weren't at liberty to do so and we have yet to hear from them. May you please intervene as the value of the parcel itself is of high value.