Terrible service at Pep Birchleigh North Kempton Park.

I bought the below Stylo 8 Tablet on 01-04-2023.

I by accident pressed on the screen and it cracked. I took it to 4 cell phone shops and was advised that there is no parts for this tablet,I then on the 15-04-2023 took it in to the shop I bought it at and she send it in. I wasn't given a call by the repair centre nothing to ask can they repair it if I will pay for it which I told the store manager to da as I knew it was my fault. Today I went to go and enquire as she said I will have feedback in a weeks time and it was just send back as a unauthorised repair, so my question as follows:

Why sell technological things there is no parts for at that price Refuse to do proper customer work and phone the client and ask can it be repaired and the give me when I ask the manager to phone customer care say "I don't have a phone you can call them yourself"

This us utter disgusting service so I am loosing R1000 and a tablet, not small change in today's day and time.