Terrible Service and Rude Management at PEP Tembisa Plaza!!

I honestly can’t believe the poor service at the PEP store in [insert location]. This store has become a complete nightmare for customers. They only open two tellers for the entire day, no matter how long the queues get. You can stand in line forever while staff walk around doing absolutely nothing to help.

What makes it worse is the manager’s disgusting attitude — rude, arrogant, and completely unbothered by the chaos in the store. Instead of managing the situation or helping customers, the manager acts as if doing their job is a favour to us.

This kind of service is unacceptable! It’s as if PEP doesn’t care about customers at all. People are wasting their time and money just to be treated badly. I’m genuinely shocked that a big brand like PEP allows this kind of behaviour from staff and management.

I hope head office actually looks into this branch because clearly, customer service means nothing here. I will definitely think twice before ever shopping at PEP again.