Terrible service and ***********

I took my Mobicel Clicka to Pep for them to book it for a service as the phone does not receive or make out going calls, the only message it gives is " Emergency Calls Only" so they decided not to help me because I did not bring a charger along.... which took them 45mnts to tell me that. I returned home then after 3 weeks I went back to book the phone again for a service with the charger, it took them 1hr15mnts to do that after I had explained that I was here previously and explained the issue, instead they decided to be technicians on their own switching it on and off to see if it works and inserting their simcards to make calls again!!! They are so *********** and do not respect peoples time, poor work ethics. Please hire people who are willing to work and not people who are forced to work.