Terrible service

I bought a USB cable the Cosmo mall PEP cell shop on the 29th of July. Nobuhle, manager of the store assured me that it was the correct cable for my mom’s phone.

I realized when I got home that it was an incorrect charger and didn’t open it in the hopes of exchanging it. I went back to the store on the on the 11th of Aug. A sales consultant who didn’t have name badge said the she wasn’t able to assist me cause I had exceeded the 14 day return policy. When I argued the fact the receipt didn’t stipulate anything about a 14th return policy and that all it said was a slip being required for a refund or exchange. I further added that the manager gave me the wrong charger after I thoroughly explained the type of phone I needed it for.

Nobuhle then literally stormed out the back office (like she was going to war), and had the audacity to call me a **** and how she would never make such a silly mistake. She went on to say that it wasn’t her fault I knew nothing about the cable I was looking for.

I have NEVER in my life had such disgraceful service. She was speaking over me and would not let me even finish a sentence.

What is even sadder about the incident is that I got this from a store manager. If she speaks to customers with utter disrespect, I can only imagine how she addresses her staff members!

When I told that I was going to escalate the matter she responded “ go right ahead, you think you are scaring me!’

She doesn’t to be in the front-line. She has no respect for her customers and defiantly job. I am almost certain that I’m not the 1st customer she’s given such ********** service to.