Terrible customer service from store manager Noni

I bought a Telkom sim card and a cell c sim card at the Pep store in Menlyn on 24/10/21. Lebogang assisted in having the sim card ricad. 2 days later the Telkom sim is still not working. I called the Telkom call center and i was told the sim card isn't registered. I called the store and spoke to the store manager Noni. Noni came back and told me the sim is registered. I sent Noni my proof of residence and my ID but still nothing. Noni them promised to call me back after she finishes cashing up. 40 minutes later Noni sends me a whatsapp text to say "sorry she couldn't call me back" while im waiting for her to call to give me a way forward. I've been sitting with a sim card that hasn't been working for 2 days but the customer service from your store manager is absolutely appalling. I need this to be sorted out ASAP.