Terrible customer service from Peter ****ubye

Its unfortunate that I have to write this review on this platform but it's gradually becoming a norm with stores located in townships. On the 30th of June I visited the branch in Mamelodi Denlyn and wanted to use the courier service. I was third in line and after a minute or so the queue became longer. Without anyone to manage the people in line, a rude guy approached us and with a very condescending tone, asked that we stand correctly in the queue. I ignored him, then the old man behind him asked if he could call the staff at the back to come assist at the tills, since it was slowly moving and only 1 person was at the till, he responded very rudely to the man and instead of calling for assistance, he simply walked away and went on with his business. The old man started chatting to me and expressed how he was appalled by the terrible attitude he had just experienced. I responded telling him, this is why we go to town/suburbs because at least there we get proper service. He heard what I said and responded thinking I was going to let it slide. He told me to stay out of it as he was not talking to me. I lost my cool and gave him a piece of my mind. The manager in charge overheard the conversation and came out to resolve the matter. Before doing so, I had asked if he was security or staff member as he did not have a name tag and did not wear anything indicating that he was an employee of the store. The one staff member did not want to tell me who the guy was and said I should ask him myself, how pathetic. Pretty the manager was very professional and sad that she has to deal with staff members that lack customer service. That experience was a reminder to avoid that store. I will stick to Pep stores in the burbs where I am valued.