Terrible Customer Service and rude Agents

I have experienced the worst service from PEP Customer Service and the Agents have the i dont care attitude especially the one i spoke to today by the name Jovita she refused to give her surname and she apparently reports to Toleka. I app**** for a PEP account on 14th June and attached all relevant documents online ,called 16th June was advised to resend docs which i did,called 17th was advise docs received and only awaiting confirmation of employment,i sent the required docs 6times ,3 times at the store. Called 19th June was told no documents application has been closed for no documents yet 17th a consultant confirmed docs were received.The agent i spoke to on the 19th then requested to escalate the matter and call me back at 11:30 and that never happened @11:56 i received a SMS that application has been provisionally approved subject to submitting docs mind you these had been submitted 6 times. Another SMS came through 3mins later saying application closed ,its been a comedy of errors and the customer service agents are the worst but Jovita is worst ,she was soo abrupt rude,condensending and didnt want to hear wat are i was saying until i requested to speak to a manager ,she then said Manager will call back which i know again wont happen. She didnt if want to check the application i did yesterday.

May i request assistance from someone who knows what they are doing and who cares for customers?