Terrible Customer Service

<p>So, two months ago I purchaced a cellphone at PEP Cell, Maynard Mall in Wynberg. </p> <p>The cellphone that was sold to me wasnt working - I then returned it, along with the box and the slip, the lady (Tasneem) then takes my box and slip - and says that I should return the following week to collect my phone , that I thought was been sent away for repairs. </p> <p>I go back to PEP cell, and the lady tells me I've never given her the box and she cant do anything without the box as the IME number is on there - (but i gave the box in my previous visit there). Anyway she says she would look for it and I should come back.</p> <p> </p> <p>I go back there last week and explain my story to the so called store manager and she says "come back on Thursday"</p> <p> </p> <p>Hence i go bak today, like 4days later and she still hasnt done anything, I ask to speak to the manager today and shes giving the emplyee (Tasneem) orders from the back room. Now how flippen ridiculous isn't that - thus far I've wasted my time, to get there to listen to the same **** over and over. </p> <p> </p> <p>It's been over two months now, I havent gotten back my money or my phone that has apparently been sent away for repairs. </p>