TERRIBLE CUSTOMER SERVICE

<p>On the 02nd of July 2016 I bought a phone “1.4 smart Touch Phone” cash its a PEP Product, 10 days after using the phone it started to give me problems, it was freezing and switching off on its own, refusing to log in or upload any Apps, on the 19th July 2016 I went back to Edleen PEP STORE to return the phone and to report the problems that the phone is giving me,</p> <p>Was attended by OBERT a store manager of that PEP Branch as he was the one who was helping me with the sale of the phone, I explained the problem that the phone was giving me, He said he take it for repairs of which it will take 2 to 6 weeks before I can get it back again, I asked him if they can perhaps exchange the phone and give me another phone, he said he will get confirmation from the company that manufactures the phone,</p> <p>I left the phone for repairs, but I wanted an exchange with another type with discontent of disfunctionality of the phone and fear of losing customers since doing a small business, On the 23rd of July 2016 I went back to the store, I was attended by the Jane one of the Cashiers and explained the issue of the phone to her since Obert the Manager was not there, and advised that I needed and exchange with another phone or model if possible I’m also willing to top up with some money for another phone,</p> <p>I advised her that I’m no longer interested in the old phone because it gave me problems a week after I bought it, Jane said I cannot have another phone 7 days after buying , They can only take it for repairs, I told her there was no way I could have returned the phone within 7days because, there was no fault found with the phone at that time and I was out of the city for 2 weeks hence he delay in returning the phone back to the store, I advised her I needed an exchange or refund or I may lose customers due to lack of communication since I’m doing small business,</p> <p>I write this complaint hoping I would get assistance and kindly requesting you to help me in anyway as I feel my customer’s rights have not been taken to consideration, I want my money back or I can another phone, as I felt that they knew about faults on phone and Jane claiming to have told me the phone was not right, They sold me “Footstool” as they knew the defects of the phone at the time of the sale and didn’t even bother to let me know</p> <p>I’m in need of the phone right now, as my business is on hold , my customers cannot get hold of me, it too me 6months to raise the money to buy that phone and I’m not going to wait for any further 6months to raise again money to buy the phone</p> <p> </p> <p> </p> <p> </p> <p> </p>