****** tendancies

Is this a culture of PEP staff?

Yesterday, 11-01-2024 at around 13:46 pm, I received a call from *** (Chantell) who said she is from Pep and asked me what happened. I explained to her what transpired on the day I went to Pep Cell to collect my ID. She was already shifting the blame because as soon as I finished explaining, she told me that it is my responsibility to ensure that I don't leave ID in the store, she further told me that she already heard the side of the manager she just wanted to hear me. So I asked her if Pep has a policy that gives the right to throw away our ID's, to which she rep**** that I cannot expect them to keep customers' IDs in store, instead, they take them to the Police Station, to which I jumped in and asked if mine was taken to the PS, she then shouted at me and told me that "You don't listen, you keep on interrupting me when am explaining", then she hung up the phone. I asked her nicely why is she defensive? the truth is, she knows that her colleague was wrong, and now she was just trying to find fault instead of resolving my issue. I am really ****ed off because I don't understand why she would phone me just to insult me? I don't listen? Why is she undermining me?

I want my ID guys, no amount of ************ or ****** tendencies will stop me. I want that ID, my life is stuck because of it.