Taking my money twice for one transaction

Your customer service SUCKS!!!!!! I have been in PEP Home Westonaria on 14/03/2014, the cashier swiped my card twice, the first time it declined so she swiped it again, on the slip it showed declined and I had to pay cash, which I did, the transaction went through my bank. I went back to the store, with all my proof they send me to the bank, the bank said I must go back to PEP because the money is in your account. I phoned your customer care only to be informed that someone will phone me back in 24 hours - PATHETIC!!!!!! The supervisor was beyond rude and just said there is nothing he can do, I mean really!!!!!!<br> <br> YOU TOOK MY MONEY TWICE AND NOW ITS TAKING ME WEEKS TO GET MY MONEY BACK - DOESNT THIS MEANS *****ING??????<br> <br> I WANT MY MONEY BACK??? LET ME KNOW WHEN I CAN GET THE CASH BACK FORM THE STORE