System failure, money debited, no refunnd

I swiped on 23 Dec 2015, the card got declined but the money was debited from my account. The error on the till slip said: 9641 - Device Malfunction, 96- system malfunction.<br> That shows well that the issue was with PEP system, but the store manger referred me to my bank. I didn't get help from the bank since the money had left my account, and it was PEP that was supposed to refund me. After sometime the manager promised me that my money will be bank in my account within 24-hours. Even now I have't been refunded.<br> <br> I tired calling your contact center, there was no answer and now i'm even out of time, why do I have to spend more money just to get my money back? I've also send you an email, which surprisingly goes to Suzette instead of Contact Center, and this person will only back at the office on 11 Jan 2016.<br> <br> Why does Head Office seems to have closed while your branches are open, who support these branches during holidays?<br> <br> I want to go back to work next week, but I want to leave with that money. Today iv'e wasted more money by going to Pep store again, the non-accountable manager could not help me.<br> <br> Why do customer need to suffer like this?<br>