Stylo Tablet

I bought a Stylo tablet from PEP and I’m extremely disappointed with both the product and the service I received.

After a short period of use, the tablet’s battery started swelling, which caused the screen to crack from the inside. The device was never dropped or mishandled — this is clearly a fault with the product itself.

I took the tablet back to PEP to request a return or exchange, but the store refused to assist me, simply because the screen is cracked. They completely ignored the fact that the damage was caused by a faulty battery.

This is unacceptable. Customers should not be held responsible for defects caused by poor product quality.

I am requesting that PEP take responsibility and resolve this matter by repairing, replacing, or refunding the faulty tablet.

Very disappointed with this experience.