Stylo Apex 5G is poor and misleading adverti*****t...

I am formally expressing my extreme disappointment with the Stylo Apex 5G phone that I purchased at Pep Cell in Durban. The phone did not even last a month, approximately one month after purchase, I returned the device for repairs due to multiple defects.

While I understood that the phone was inexpensive and intended for low cost consumers of smart phone, my intention was to use the phone temporary before passing it to one of family members, the experience with the phone has been utterly frustrating and unacceptable.

The phone has proven to be nothing short of junk. The advertised 5G capability is grossly misleading, as the device consistently shows poor network performance. Furthermore, the charging socket is extremely brittle and has already collapsed, rendering it impossible to charge, it is now displaying a headset icon even we he none are plugged with the phone.

I am utterly disgusted by such a diabolic and shambolic performance of this device, several components of the phone have come loose and fallen off during minimal handling, how you use a phone with no noise, showing it's plugged with headset when it is not plugged with one.

Additionally, the phone no longer produces sound through its speakers, it persistently outputting audio through earphones even when none are connected. The device freezes and crashes frequently, indicating poor software quality.

The camera’s performance is equally disappointing; images are consistently blurry and unsteady, rendering it ineffective for even casual photography.

I must emphasize that this experience has been a complete waste of both my time and money. It is unacceptable for a phone advertised as having 5G capabilities and modern features to fail so dramatically within a mere 30 days of purchase. The Stylo brand, in my opinion, presents itself as nothing more than a cheap imitation and does not live up to its claims. This is diabolic!

On a positive note, I would like to acknowledge the assistance provided by the staff at Pep Cell when I returned the phone. Their support was helpful and appreciated.

Given these circumstances, I strongly urge Pep Cell to exercise greater due diligence before stocking and selling such subpar devices. Selling customers phones that cannot last even a month and fail in fundamental functions is both irresponsible and misleading.

I request that you consider this complaint seriously and advise on the appropriate steps for resolution, including repair, replacement, or refund options.