Stupid

In May someone *****ulently tried to change my contact details and request for a new card. I notified pep and requested that they change my registered number to my alternative number. Some idiot from the client services decided to change it back to the number that had been compromised stating that it is the number that is on my application. Idiot what if I had lost the number or discontinued it with the service provide and no longer in use still they would have updated the details with that same old number. I call them again to inquire why it was change given that dumb excuse I had confirmed then was transferred to the forensic department and they blocked my account. They then told me to go to pep to unblock it. When I got there was given an attitude and told to call tenacity and get a ref number. Call now this this I have to pay until I settle the debt they they will unblock it. Call to male a payment arrangements only to be told my account is inactive with out my knowledge. I call it's active just blocked. Question you blocked my account simply because I wanted to update my contact details and tighten the security questions. Is that my sin? Making you aware of the *****ulent activity