Store misconduct

I am deeply disappointed by the poor service and bad experience I received at Acornhoek Mall PEP Store.

I was given a parcel that had already been opened, and some of my items were missing. I immediately reported the matter to the store, but I did not receive proper assistance or feedback regarding my missing items. Instead, the store manager was rude and stated that neither he nor his staff *****, and that there was nothing they could do about the situation. They also refused to allow me to view the CCTV footage and continuously blamed the courier company.

The manager even sarcastically told me that I was free to go to the police and that he was fine with it. He further stated that his staff do not ***** and that maybe the police would help him find the person *****ing customers’ items.

Because of the lack of assistance from the store, I was forced to open a police case. When I later returned to the store with the police, the area manager appeared terrified and immediately came out from where he was carrying my items. He looked very nervous and shaky. I also noticed that my items were no longer in the same plastic packaging in which they had originally been sent, and everything appeared mixed up.

This situation caused me a lot of stress, disappointment, and inconvenience. I expected honesty, professionalism, and better customer service from PEP Stores. I hope this matter will be taken seriously and handled properly so that no other customer experiences the same treatment.