Stinking service
I bought a Stylo S551 smart phone last year in December, i n January 2018 it gave me problems and i took to back to PEP CELL in Dobsonville mall for repairs as it was under warranty. It took about 6 weeks to get fixed which is their estimated time and I never has problem. Hardly after 2 days of receiving the phone it gave me the same problem as the initial one. I took it back and was assisted by Sthembiso, He took the box of the 1st phone and said He will be booking it offline as the second phone wont be appearing on the system because it was not bought but given to me as a replacement of the 1st phone. This was 3 months ago and whenever I go there to check on my phone Sthembiso would just say my phone has not been repaired or it has not been dispatched to them yet. I went to the store on Saturday and i was told by Phumzile whom i think is manager and she said Sthembiso is on leave therefore I cannot be assisted I do not have any documentation with as proof, granted . My bone of contention was why did Sthembiso leave a follow up for cases he logged before going on leave and why did He did not provide a receipt, I mean i do not work at Pep and I do not have to know their operational procedure, I want my PHONE and if Pep cell cannot assist with fixing the phone then they should SIMPLY REIMBURSE ME OR GIVE ANOTHER PHONE WORTH EVERY CENT. I
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PEP's replyOfficial
07 Jun 2018, 12:51Thank you for bringing the matter to our attention.
Someone from PEP will contact you soon.
Regards
PEP
Best regards,
PEP's reply07 Jun 2018, 12:51
Official
Thank you for bringing the matter to our attention.
Someone from PEP will contact you soon.
Regards
PEP
Best regards,
's updateReviewer Update
07 Jun 2018, 14:24I called Pep Cell and Sthembiso made a follow up with the repairers , He said an update his is getting from them is that they do not have stock for replacement and there is nothing they can do, I mean this is after waiting for more than 2 months if not 3 months. Pep Store may you please reimburse so that I can take my business somewhere OR provide me with a new phone(different brand )worth every cent .
's update07 Jun 2018, 14:24
Reviewer Update
I called Pep Cell and Sthembiso made a follow up with the repairers , He said an update his is getting from them is that they do not have stock for replacement and there is nothing they can do, I mean this is after waiting for more than 2 months if not 3 months. Pep Store may you please reimburse so that I can take my business somewhere OR provide me with a new phone(different brand )worth every cent .