STILL DISSAPOINTED OF PEP LENASIA

Dear Sir/ Mam

Last week I posted this complaint: I would like to escalate a complaint about one of your cashiers Nosipho, On the 02 May 2018 I purchased at PEP stores, Lenasia Signet terrace (PEP 6125) at around 17:15 to 17:37: Nosipho has an attitude and a character of dishonesty I paid my goods by card, I inserted my Pin code and Nosipho gave me my goods and decided to hide my card, usually as soon as a customer is done with their card transaction the cashier should give them their card back, but not Nosipho didn't and I believe she did this intentionally because it was late, she saw that I was in a hurry and pre- occupied and took advantage of that. Moreover I made another purchase but with cash when I bought airtime, and at that time she had the opportunity to give me my card but she did not, I had many parcels that I left at the parcel counter again she should have used that opportunity to give me back my card but she did not. Second she swiped one top I bought twice instead of once.

No one from this PEP Store called me back, I went there myself and spoke to the store manager instead of hearing my complaint she defended the cashier nosipho, and had the gull to tell me it was the machines fault that I wasn't given my card when I should have been given my card and the manager further promised that I would be called on Saturday the 5th and I was not until this day I do not know why I was not called.

Yesterday a man called from PEP to tell me he was a manager from the same store and he told me he only rep**** to my message yesterday because it was a long weekend on the 3rd of May, Surprisingly the 2nd and 3rd of May wasn't a long weekend and he called to tell me how to think and which words to use and not use in my complaint instead of first getting to the bottom of the story or even apologising for his two employees who do no care for customer care, and sounded very defensive also for the two employees yet he said those two people were not there yesterday and he hasn't heard their side of the story but he was ready to defend them and from what I've heard from him he had not investigated yet and only heard from another employee that I was busy with a phone, the same phone which I pressed my pin-code when I was carrying the same phone which I received my items and slip while I was still pressing, so what stopped her from giving me my card as she gave me everything while I was pressing my phone, what silly excuse! And he continued sounding defensive telling me what words I should have used in my message and what not, and for a bit I felt I was spoken to like a child instead of a customer who has been wronged, and seemingly my complaint wasn't taken serious. And he only gave his ingenuine sounding apology at the end of the conversation after convincing me how to think of this whole situation.

I was part of the situation I was there, why try to convince me in any way, is there something to hide? My assumption of that shop is that either they don't care of customer care or they are all ******* really.