Stay away from PAXI

Please don't bother making use of the PAXI service offered by PEP stores. I've been waiting for a parcel that was sent on 13 April 2018. Lead time for delivery was first given as 1 - 5 working days & later 3 - 7 working days. My parcel cannot be located. I've made 3 calls to the customer services with 2 promises that I will be contacted. I'm currently waiting for a manager, Mr Ryan Pinto, to phone me after his meeting this morning. How is it possible that a parcel cannot be located? What am I to do?