shouting a customers

My mom went to fit clothes then Pat shouted her saying 'you can't just go inside the fitting room as If its your house,get out of there'. When other customers trying to tell her tht she was rude, she didn't listen but continued and also shouted other customers standing in a quere. I said that is my mom she is talking with out respect to and she said she said even to her white bosses she is rude but she still remains there. I regretted being in that Pep the one behind Oxford street in Eastlondon eastern cape.please a serious decision needs to be taken and I need to be contacted as so as possible.<br> ***<br> Regards<br> Khululwa Xolo