1 reviews | Active since Jan 2016
SHOCKING SERVICE
On Wednesday the 27th January at around 1730,i went to pep store in eastrand mall next to pick an pay. I had to purchase some affordable hair braids for my daughter. On the shelves were two types and I chose one for R13 according to the shelf price.on reaching the tills I was informed that they were infact R26.i pointed out the fact that the price I saw was R13 and went with a lady called Lindiwe who saw exactly that but said it was put in the wrong peg and that the description was also wrong.<br> I made it clear that I would only pay the price I saw.Lindiwe then called Mpho who I assume is the manager and I was told in my face that they could not assist me.I was made to feel as if I am an idiot,that I was lying about the price, I was wholly embarrassed and belittled by a shop I should enjoy shopping in.There was no apology forthcoming but instead I was further abused when I said if they cant help me I would further.Mpho in her own words said why am I threatening her.<br> <br> Can someone who has any sense of customer service from Pep contact me to sort this issue out as I cannot accept this kind of service which when I am there to give you guys business
Thank you for bringing the matter to our attention.
Someone from PEP will contact you soon.
Regards
PEP
Best regards,
Thank you for bringing the matter to our attention.
Someone from PEP will contact you soon.
Regards
PEP
Best regards,
