kN
keith N

1 reviews | Active since Jan 2016

27 Jan 2016, 20:01

SHOCKING SERVICE

On Wednesday the 27th January at around 1730,i went to pep store in eastrand mall next to pick an pay. I had to purchase some affordable hair braids for my daughter. On the shelves were two types and I chose one for R13 according to the shelf price.on reaching the tills I was informed that they were infact R26.i pointed out the fact that the price I saw was R13 and went with a lady called Lindiwe who saw exactly that but said it was put in the wrong peg and that the description was also wrong.<br> I made it clear that I would only pay the price I saw.Lindiwe then called Mpho who I assume is the manager and I was told in my face that they could not assist me.I was made to feel as if I am an idiot,that I was lying about the price, I was wholly embarrassed and belittled by a shop I should enjoy shopping in.There was no apology forthcoming but instead I was further abused when I said if they cant help me I would further.Mpho in her own words said why am I threatening her.<br> <br> Can someone who has any sense of customer service from Pep contact me to sort this issue out as I cannot accept this kind of service which when I am there to give you guys business

0
Replies (1)
PEP
PEP's reply28 Jan 2016, 08:17
Official
Hello nduna43,

Thank you for bringing the matter to our attention.

Someone from PEP will contact you soon.

Regards
PEP

Best regards,