Shocking service.

I was in Pep Stores, Somerset Mall. The service was absolutely non-existing. There are no assistants on the floor to help. The line at the till ,was not moving at the till with several elderly people waiting for more than 15 minutes to be helped while there is only one till point working. What is the point of having a manager ? This is unacceptable. Is this how the new South Africa has to function? A store rendering such poor service and attitude have no right to open their doors. The only other person in sight was so busy , not looking up from her desk. Surely, when there are 6 people lined up, not moving she should leave her desk and assist until the late-comer cashiers who stormed into the store at 10 am, pitches.