Service culture

Recently purchased three cell phones from them. They're selling phones with 3G technology, and their staff don't inform you if this. Also wanted Cell C but one was locked Into MTN. And the manager of the store was so busy with back office work that she could not attend to clients standing around waiting. And she did not care at all. And Pep won't respond to this cause they don't care. Culture cascades. It's sick at the top