Service at PEP Gugulethu mall.

I have a problem with that store, the queue is forever long which is not really a problem. My issue is how the lady manager handles or place her staff, particularly the cashiers. I feel like since there are about 3 PEP stores in that mall, with only the 2 store (next to Ackermans) being reliable- to have boards that indicate which store to use for whatever service you need instead of queuing for long only to be told to go next door; Even though you waited for your turn for more that an hour. Another point is that, they assist people who want to purchase cell phones first, even though we are there first- there are 2 cashier mind you. She should allow the 1 cashier deal with cell phones and the other cashier with the rest of the services- instead the small shop is packed with customers, cellphone agents, the cashier who are most of the time slow. We panic all we want and vent all we want, the manager would just pretend she never heard you; not until I had a back and forth with a cashier named Mfanie about how their service suck- instead of being empathetic she took me on in front of the other customers.

This particular mall in convenient for a lot of people, therefore being patient is the only option for most of us without other options- but that does not mean that we are to be ill treated. I am writing on behalf of all the customer that use that mall, who are mostly complaining from a distance and scare to voice out their frustration.

Another thing, these guys should have a suggestion box that should used to in order for them to know how we feel, it pains to receive such a service as I am in the customer service industry.