Sells blocked airtime

<p>I purchased a Telkom recharge voucher to the value of R 100 on 6 September 2016 at Pep cell in Southdale. A number had faded on the slip which was then when I logged a complain to Telkom Ref: ********** 2. I was then told by the Telkom assistant that it was Pep error and they should contact them. I went to Pep cell at Southdale to notify them that they need to log the complain. The lady at the store wrote down possible number for the recharge voucher and told me to contact Telkom again as they were unable to log the complain.</p> <p>On Thursday 29 September 2016.<br />After constant communication with Telkom they told me to go to the store and then tell Pep that the voucher is blocked and they need to provide a new voucher. As the serial number does not exist. I proceed within an hour to the store and called Telkom to speak to the manager. The manager (Tumi) did not communicate to me the process and i waited in the store while she was on the phone at the back of the store. I then asked her if I could leave and contact her later to find out the outcome as I was just standing in the store with no communication.</p> <p>I called on Friday at 3pm to ask about thr status and the staff said that she has left to go home. Saturday no news again from Pep. Monday I called in to ask the status and Tumi said she is still perplex by the issue and does not know what to do because she cannot give another voucher. I asked if she has escalated the matter to head office to intervene and she said she has.</p> <p>I received a call from Tumi saying I am blacklisted and that's why the pin did not work. I once more tried the recharge and again it did not wor****! I called Telkom and confirmed that PEP has sold me a voucher that is permanently blocked by their supplier. BUT ARE NOT TAKING OWNERSHIP </p> <p> This is appalling! Pep can check my card I always buy airtime from them but I will not support Pep any longer.</p>